The Challenge
After a severe Texas storm, the homeowner's roof was flagged by their insurance adjuster for full replacement. The catch: their existing solar system had to come off first — and any improperly handled removal would void both the panel warranty AND the inverter warranty.
The roofer they originally contacted refused to touch the solar panels (correctly — only certified solar contractors should handle them). The homeowner contacted The Light Group USA after reading our blog post on the topic.
Our Approach
We deployed a coordinated 3-stage process documented in our 5-step proven process:
- Day 1–2: System safety inspection. Documented serial numbers, performance baselines, and inverter specs for warranty preservation.
- Day 3–4: Certified panel removal. All 24 panels labeled, wrapped, and stored on-site under tarps. Mounting feet capped to prevent water intrusion.
- Day 5–11: Roofer completed full asphalt-shingle replacement.
- Day 12–13: Reinstallation with new upgraded mounts and racking + critter guards.
- Day 14: System recommission. Production within 2% of pre-removal baseline.
The Result
The homeowner's roof was fully replaced through their insurance claim, and their solar system came back online at the same production level as before — with extended warranty coverage on the new mounting hardware.
[REPLACE: Add real photo of the project — before/after roof + reinstalled panels]
[REPLACE WITH REAL TESTIMONIAL: Customer's words about the experience — coordination, communication, peace of mind.]
Equipment & Specs
- Original panels: [REPLACE: brand & wattage from CRM, e.g. Q CELLS Q.PEAK 400W]
- Inverter: [REPLACE: brand from CRM, e.g. Enphase IQ8+ microinverters]
- Roof: Asphalt shingle, replaced via insurance claim
- Mounting upgrade: K2 Systems flush-mount with extended sealant warranty
- Critter guards added perimeter
